1. Introduction

When using SmartDok, personal data about you is processed. This Privacy Statement is made to help you understand what personal data is collected, why it is collected and how SmartDok handles, protects, stores, exports, and deletes your personal data. 

Personal data is any information relating to an identified or identifiable natural person, such as an email address, street address, phone number, etc.

2. SmartDok as a Processor

For the personal data you enter into the SmartDok application and that is processed there, your employer/school is the data Controller. SmartDok does in such cases act as a data Processor and processes the data on behalf of and according to instructions given by the employer or school. For more information regarding this, please contact customer support for that specific service. 

If you have any requests regarding deletion of your personal data, correction of the personal data or insight to what personal data that are processed about you, you should contact your employer/school.

3. SmartDok as a Controller

In some cases, SmartDok will be the data Controller for your personal data. This is when SmartDok determines the purposes and means of the processing of personal data, for example for improving the application, marketing and security purposes. 

When SmartDok is the Controller for your personal data in this application, the sections below apply.

4. Information about processing of personal data where SmartDok is the controller

4.1 What personal data do we process?

The type of personal data that SmartDok processes about you may be:

  • Basic personal information such as name, address, telephone number, email and demographic information
  • User and web traffic information such as login ID, username, and IP address
  • Statistics that show how the users use our software and consume content we offer
  • Financial information such as invoice-related information
  • Content you have uploaded or provided such as photos, comments, articles and videos
  • Information provided through job applications
  • Location information is used to verify time and location on photos taken. It is also used for sharing work task location within your company.

4.2 How is personal data collected? 

In general, SmartDok collects personal data directly from you or other persons linked to our Customer, your employer/school. If the Customer purchases SmartDok products or services via a SmartDok partner company, we may collect information about you from the partner company. 

We will also use cookies and other tracking technologies when you use our applications/services, in order to optimise your experience of SmartDok and our products.

4.3 Why do we process personal data?

This Privacy Statement applies when SmartDok process your personal data for various purposes when you interact with us, such as:

Buy and deliver

  • Facilitate customer orders, agreements, payments
  • Offer services directly to you, such as e-learning, webinars, reports, etc.
  • Provide requested offers on products and services to Customers
  • Create and facilitate accounts for users of our services

Support and improvement of services

  • Improve and develop the quality, functionality and user experience of our products 
  • Offer customer support of our products and services
  • Operate user communities to educate and enable interaction between users and SmartDok


  • Detect, mitigate and prevent security threats and abuse, and perform maintenance and debugging


  • Manage and send marketing preferences and content
  • Create interest profiles in order to promote relevant products and services (profiling)


  • Device Information. We collect device-specific information, such as the hardware model, operating system version, unique device identifiers and language. We use this for support and development reasons.
  • Feedback. To improve our service (we constantly strive to improve our service based on information & feedback we receive from you)


  • Manage recruitment processes and process job applications
  • Evaluate submitted documentation, conduct interviews and call references

Information regarding how personal data is processed in one of our many services is outlined in the respective data processing agreement for that service. SmartDok does in such cases act as a data processor and processes the data on behalf of and according to instructions given by the Customer. For more information regarding this, please contact customer support for that specific service.

4.4 What is the legal basis for processing your personal data?

We process data based on several legal grounds.

Agreement with you

We process your personal data on the basis of a legal binding contract with you. This will typically be when you apply for a job in SmartDok. Processing your personal data such as CV, application and references is necessary for SmartDok to handle jobseekers requests before a contract is entered into.

Your consent

SmartDok might process your personal data based on consent. You will always be able to withdraw your consent, after you have given the consent. This is used when collecting feedback on the product. 

Legitimate interest

SmartDok has a legitimate interest when we process your data for security, support, marketing, analysing and improvement purposes. Your personal data is processed from a business perspective in a manner that we believe does not conflict with your privacy rights or freedoms.

Read more about how SmartDok processes your personal data for marketing purposes based on legitimate interest and your rights when we process your personal data for such purposes under section 4.9 below.

4.5 How is your personal data shared?

As SmartDok is a part of Visma, which consists of many different subsidiaries, it is important for us that we provide the best possible overall experience for you. In order to maintain an overview and insight, SmartDok may share your personal data across companies in the Visma Group. 

SmartDok may also share your personal data with external third parties in the following contexts:

Business partners
SmartDok may share your personal information with our partners in the event this is legitimate from a business perspective and according to applicable privacy legislation. 

Public authorities
The police and other authorities may request access to personal information from SmartDok. In these cases, SmartDok will only provide the data if there is a court order etc. to do so.

4.6 Use of processors

When using processors, SmartDok will enter into a data processing agreement in order to safeguard your privacy rights. If processors are located outside the EU/EEA, SmartDok ensures legal grounds for such international transfers on your behalf, hereunder by using the EU Model Clauses.

You are always welcome to request an overview and more detailed information on SmartDok’s processors. For how to contact SmartDok, please see the last section of this statement.

4.7 How long is your data stored?

SmartDok will only store your personal information for as long as necessary to fulfil the purpose of processing, but in most cases never longer than 3 years since your last registered activity.

Your personal data may be subject to different retention policies based on the type of data and the purpose of collecting it. For further information regarding deletion, feel free to contact SmartDok (see contact information in the last section of this statement).

4.8 What are your rights?

You can invoke the following rights in relation to our processing of your personal data:

  • Access. You have the right to request a copy of personal data we process about you. 
  • Rectification. You also have the right to request SmartDok to rectify inaccurate personal data concerning you. If you have an account with SmartDok, this can usually be done through the appropriate “your account” or “your profile” sections on the applicable SmartDok Site or service.
  • Deletion. You can request SmartDok to delete personal data relating to you. 
  • Restriction. You may ask us to restrict the processing of your personal data
  • Portability.  You may ask us to provide you or others with your personal data in a structured, commonly used and machine-readable format.
  • Object. On grounds relating to your particular situation, you have the right to object to our processing of your personal data on the basis of legitimate interests or for direct marketing purposes. You also have the right to object to our processing of your personal data for the performance of tasks carried out in the public interests or in the exercise of official authority or based on legitimate interests. 

Please note that there may be certain exceptions or limitations to the abovementioned rights which could apply depending on the specific circumstances of your situation. In such cases, we will provide you with detailed information about the applicable exception or limitation and help you exercise your rights to the fullest extent possible, in accordance with applicable laws and regulations.

Please use juridisk@smartdok.com to file requests as mentioned in this section.

Finally, you also have a right to file a complaint to the data protection authorities with regards to our processing of your personal data. 

4.9 Marketing and profiling

As part of using the application, SmartDok will be processing your personal data based on legitimate interest. One of SmartDok’s legitimate interests is the processing of personal data for direct marketing purposes. 

SmartDok uses your personal data to provide relevant content to you through direct marketing on social media platforms and emails, webpages or in a SmartDok service, based on your preferences. The personal data processed are aggregated details about you such as IP address, interests (where you have clicked, etc.), username and device. This is done through technologies like cookies and is called profiling. SmartDok will also be able to combine this information with information about the customer relationship we may have with your company.

SmartDok uses email as a tool to communicate marketing, however only if you have consented in accordance with national marketing legislation (if needed). If you have consented, you will always have the possibility to opt out as described below, or when you receive an email containing marketing. 

You have the right to opt out of receiving marketing communications from SmartDok and be subject to profiling. You can do this by either:

(a) Following the instructions for opt-out in the relevant marketing communication

(b) Changing preferences under the relevant edit account section if you have an account with SmartDok

(c) Contacting us via e-mail at juridisk@smartdok.com

Please note that even if you opt out from receiving marketing communications, you may still receive administrative communications from SmartDok, such as order confirmations and notifications necessary to manage your account or the services provided to Customers.

5. How to contact us

If you have any questions regarding our processing of your personal data, please contact our data protection manager Nadia Katrine Lilleng at juridisk@smartdok.com or by phone +47 98 46 07 77.

Cookie Policy


This cookie policy describes SmartDok’s (“we”, “us”, “our”) use of cookies when you visit our website. If you have any questions about our use of cookies that are not answered by the information below, please contract us on juridisk@smartdok.com.

What are cookies and why do we use them? 

Cookies are small text files that are stored on your device when you visit our website. Cookies help the website remember information about your visit to improve the website`s functionality and display more personalized and useful content. 

When you visit our website, we install certain cookies on yout device that are necessary for the functionality of the website. Subject to your consent, we may also use cookies or other tracking tools to collect information about your device and your interactions with our website. Currently, we use non-essential cookies for the following purposes: 

  • Improving the functionality of the website
  • Analysing the use of our website
  • Marketing

At the bottom of this cookie policy, you will find a complete list of the cookies we use and the purposes we use them for.

Does our use of cookies involve processing of personal data? 

Depending on which cookies you have given us your permission to store on and retrieve from your device, our use of cookies may include processing of your personal data. All processing of personal data is subject to security and privacy standards enshrined in the applicable data protection legislation. You can read more about our processing of you personal data in our Privacy Policy above. 

How can you manage or delete cookies?

Your can, at any time, withdraw your consent to our use of cookies that are not strictly necessary for the functioning of the website. Please note that cookies allow us to give you the best possible experience on our website and that blocking cookies will affect the website’s performance. 

If you want to withdraw your consent, or otherwise manage your cookie preferences, you can easily do so managing you cookies the web browser (depending on which browser you use – and follow their instructions).

What cookies do we use?

Strictly necessary cookies

Strictly necessary cookies make our website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Functional cookies

Functional cookies enable our website to remember information that changes the way the website behaves or looks; for example, your preferred language or the region that you are in.

Analytical cookies

Analytical cookies allow us to analyse traffic sources so we can measure and improve the performance of our website. Analytical cookies enable us to see how visitors move around the website. All information there cookies collect is aggregated and therefore anonymous.

Marketing cookies

Marketing cookies are used to build a profile of your interests to show you relevant adverts on this and other websites. The intention is to display ads that are relevant and engaging for you. If you do not allow these cookies, you will experience less targeted advertising and personalised content.

The expiration time is calculated from the last time you visited the website. The cookie is deleted automatically after the expiry of the time.